Our Specialists

Paul Greenwood


Paul Greenwood is a lawyer, mediator and educator with training in mediation and conflict management specialising in workplace conflict and risk analysis.  He has worked in family law, tertiary education (teaching corporate law and business law) and educational management. He approaches disputes with a calm and thorough approach. His aim is to prevent disputes from becoming entrenched and to assist in their speedy resolution.

He is a nationally accredited mediator (NMAS) and a practitioner member of The Resolution Institute. (Used to be LEADR & IAMA) The Resolution Institute is a community of mediators and other ADR practitioners and is a not-for-profit organisation with more than 4,000 members in Australia, New Zealand and the Asia Pacific region.  

Paul is a specialist mediator with www.psychologyatwork.com.au. In 2014-15 he has been involved as an independent mediator with state and commonwealth departments.

Large organisations and smaller workplaces are now realising that there are many benefits and very significant cost saving by early intervention of an independent and unbiased mediator. The use of conflict management tools and mediation allows individuals to gain greater insights and methods to deal with difficult negotiations and workplace issues. The use of a mediation framework in a negotiation helps to avoid protracted, unfruitful fixed bargaining positions and encourages the exploration of alternatives. We all know that in the workplace long-standing, unresolved disputes and conflict result in absenteeism, great personal and financial costs as well as highly negative impacts on team morale and performance.


BA (Tas); LLB (ANU); Grad Dip Ed; GDLP

Barrister and Solicitor of the ACT Supreme Court



Jennifer Manson

Canberra Based

Psychological Strategy & Insight

Jennifer works mainly in the areas of occupational assessment, executive coaching, recruitment, selection, succession planning and career strategy. She has over 15 years experience helping clients in these fields.   Jennifer specialises in individually designed assessment & development of senior executives.   Previously employed by national & international management consultancies to work with corporate clients, Jennifer also worked with the military.  She now works with Public and Private sector clients in Canberra.

Read more: Jennifer Manson

Leonie Elphinstone

Brisbane Based

Cultural Transitions


Leonie has vast experience in cultural awareness and diversity. Top tier Australian mining companies are among her clients. She is widely published and an active conference presenter on subjects such as recruiting and retaining skilled international employees and cross-cultural issues for expatriates. She has been a member of the Australian Psychological Society since 1979 and is Brisbane based.

Read more: Leonie Elphinstone

Trisha Carter

Sydney Based

Transcultural Careers


Trisha has over 12 years experience delivering consulting and programs in the global mobility field working with organisations and individuals to increase cultural awareness, cultural adaptation, build effective diverse teams and develop change management and resilience strategies.   Trisha is based in Sydney and is a sought after speaker on stress and work-life balance and cultural diversity.

Read more: Trisha Carter

Bruce Walter

Psychology at Work Pty Ltd

Bruce is the executive director for Psychology at Work. He has postgraduate management and accounting qualifications. Bruce has a special interest in the power of effective teams and in aligning human resources with corporate goals. He is an experienced manager who has worked in both public and private sector organisations.

Bruce is also responsible for the management and co-ordination of Psychology at Work's projects.

Susan McDonald

Brisbane Based

Psychology at Work Pty Ltd

Susan McDonald is an organisational psychologist, executive coach and mediator specialising in workplace conflict, stress management and leadership development. She works with a wide range of people and groups, helping them to work more effectively with others, deal with workplace challenges, manage personal stressors and broaden and develop their thinking on workplace issues.   

Susan has worked with organisations in identifying and developing leadership capabilities, in workforce planning and job design and in managing organisational change.  She has worked with people mediating conflict.  She has coached individuals to better manage the emotions and actions involved in ongoing or intractable conflict.  She has worked with managers, helping them to identify strategies to better manage and influence individuals and teams as well as their own health and welfare.   She has worked with teams to help them better understand how to be more effective together and how to achieve the outcomes they and others need.

Susan is a nationally accredited mediator (NMAS) and a practitioner member of The Resolution Institute.  The Resolution Institute (previously known as LEADR/IAMA) is a community of mediators and alternative dispute practitioners with more than 4000 members in Australia, New Zealand and the Asia Pacific. 

Susan is also a registered psychologist and member of the Australian Psychological Society College of Organisational Psychologists (COP).  COP is the professional association of psychologists who specialise in the psychology of people in the workplace, researching and practicing how to best select, manage and motivate people at work.  This also includes recognising and dealing with the stressors that arise from time to time in a workplace environment and helping people to better manage adverse situations or challenging people.

The health and well-being of millions of people at work is becoming one of the most important HR issues of our time.  Managers who lack skills in dealing with the causes of distress in the workplace are not only threatening their own health but also the health of others.  Using an independent and unbiased mediator or a confidential external coach is one of the best ways to help people see situations from new perspectives and explore new solutions. 


BA (Tas); M.Soc.Sci hons (Waikato); P-Grad Cert in Practice of Psychology (Waikato); P-Grad Cert in Applied Science (Psychology of Coaching/Sydney); Cert IV Training and Assessment

Registered Psychologist

Client Feedback

Comments from our post-workshop survey

'I thought the workshop was excellent. Sue was able to "win over" my more sceptical colleagues, and she was able to provide some additional insight. I don't think that anything could have been improved as it achieved an appropriate balance of challenging the participants without overwhelming and therefore losing participants."

"Sue pulled the whole day together really well. She knew when to prompt and when to just let the conversation just happen. I'd recommend to others"

"Sue has a friendly and non-assertive presentation style that lets participants open up in a very non threatening environment. She is a great listener and works the content to meet the needs of the group and individual"

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